RESERVATIONS AGENT (M/F)

Főállás MEININGER itt: Vendéglátás / Idegenforgalom Küldés emailben
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Információk

MEININGER Hotels Berlin Headquarters
Full-time

The Company

MEININGER is a unique Hotel product in different European cities, which combines the service and comfort of a budget hotel with an extraordinary interior such as a guest kitchen or a game zone. People of every age and origin are amazed by the central location, qualitative high-grade interior and fair prices. Thanks to our highly motivated team and a down-to-earth and living atmosphere, the MEININGER Hotels feel like a real home.

The MEININGER Hotel with 184 rooms and total of 751 beds will be located on Csarnok tér, directly next door to the famous Great Market Hall. Situated close to the city centre on the Pest side of the River Danube, countless bars, restaurants, shops and nightspots lie within walking distance. Good connections to the public transport network mean the hotel makes the perfect starting point for exploring and enjoying the city. The hotel is expected to open in summer 2018. The public space will be equipped with a guest kitchen, kids’ corner, 24-hour reception, bar, restaurant and a game zone.

Are you ready for your MEININGER Adventure? Come and join us – we are hiring!

Your Tasks

  • Quickly and accurately process bookings for our guests (from individual travellers to small groups of up to 11 people) for all our MEININGER Hotels
  • Be the first point of contact for our guests prior their stay and create great experience for them through customer-oriented, friendly conversations
  • Offer our guests additional services provided by MEININGER or our partners
  • Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution
  • Adjust room distribution across all MEININGER locations to optimize occupancy
  • Work in close collaboration with other departments: Reservations, Revenue, Sales and Group Sales

 

Your Profile

  • Professional training and minimum 2 years of professional experience in hospitality or service centre
  • Strong customer orientation, excellent communication skills and multi-cultural savvy
  • Team player adapting flexibly to new situations
  • Strong time management skills and ability to process multiple requests within short timeframe
  • Fluency in Hungarian and English, any other European languages (German, Italian) are an advantage
  • Excellent PC skills, knowledge of PMS or reservations system (e.g. Sihot or ASSD)
  • Flexibility to work weekdays and occasional weekends, early- or late shifts

About us

There are many good reasons to join our MEININGER Team.

We offer a professional work environment with creative leeway.

Working with a dynamic team will offer you many chances for your personal development.

We appreciate colleagues who can work independently and as part of a team, who can think out-of-the-box and who want to develop MEININGER with their own ideas and actions.

If you are looking for a new challenge and want to be part of an international hotel chain, which is different from others, we would be happy to welcome you.

 

Your application

Please send us your application and CV and inform us about your approximate salary expectation and potential starting date. We are looking forward to receiving your application!

Contact person: Mr. René Rösler – Reservations Manager

Contact: jobs@meininger-hotels.com

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